Frequently Asked Questions (FAQ)

1. What products does Wentra sell?

Wentra offers quality fashion and lifestyle products designed to provide style, comfort, and affordability to customers.

2. How can I place an order?

You can place an order directly through our website by selecting your preferred product, adding it to the cart, and proceeding to checkout.

3. What payment methods do you accept?

We accept secure online payments through:

• UPI

• Debit/Credit Cards

• Net Banking

• Wallets

• Cash on Delivery (COD) (if available)

4. How long does order processing take?

Orders are usually processed and dispatched within 1–3 business days after successful order confirmation.

5. How long does delivery take?

Orders are generally delivered within 3–7 business days, depending on your location and courier service availability.

6. How can I track my order?

You can track your order by visiting our Track My Order page and entering the required details.

7. What is your return policy?

We offer a 14-day return policy on eligible products. Products must be unused, undamaged, and returned in original condition.

8. When will I receive my refund?

Approved refunds are generally processed within 7 business days to the original payment method.

9. Can I cancel my order?

Yes, orders can be cancelled before dispatch. Once the order is shipped, cancellation may not be possible.

10. Do you provide customer support?

Yes, our customer support team is available to assist you during business hours.

Support Timing:
10:00 AM to 7:00 PM (IST)

Live Chat Support: Available

11. How can I contact Wentra?

You can contact us through:

📞 Call & WhatsApp: +91 90811 59409
📧 Email: Support@wentra.in

Business Address:
89-Chamunda Nagar Society, Near Krishna Park Society, Simadagaam, Surat, Gujarat, 395006, India

12. Is shopping on Wentra secure?

Yes, we use secure payment methods and take reasonable measures to ensure customer information remains protected.