Privacy Policy

Last Updated: July 2026

At Wentra, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we may collect, use, store and share information when you visit our website, place an order, contact us or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Wentra, we may collect information necessary to provide our services, including:

  • Name
  • Billing and shipping address
  • Email address
  • Mobile number
  • Order and purchase information
  • Products viewed or purchased
  • Payment and transaction-related information
  • Customer support communications
  • Device, browser and IP-related information
  • Website usage and interaction information
  • Information collected through cookies and similar technologies

We collect information that you provide directly as well as certain information generated when you interact with our website.

2. Payment Information

Payments may be processed through third-party payment service providers available through our website.

Depending on the payment method selected, payment providers may collect information necessary to process your transaction.

Wentra does not require customers to provide their OTP, UPI PIN, CVV or internet banking password through email, WhatsApp or telephone.

Customers should never share such confidential credentials with anyone claiming to represent Wentra.

3. How We Use Your Information

We may use customer information for legitimate business purposes including:

  • Processing and fulfilling orders
  • Arranging shipping and delivery
  • Providing order confirmations and updates
  • Processing eligible cancellations, returns and refunds
  • Responding to customer enquiries
  • Providing customer support
  • Processing and verifying transactions
  • Preventing fraudulent or unauthorised transactions
  • Maintaining and improving our website
  • Understanding website usage
  • Complying with applicable legal and regulatory obligations

Where applicable, information may also be used for marketing communications subject to applicable requirements and customer preferences.

4. Order Fulfilment & Shipping

To fulfil and deliver your order, necessary information such as your name, shipping address and contact number may be shared with courier, logistics and fulfilment service providers involved in delivering your purchase.

We only intend to provide information reasonably necessary for these services.

5. Service Providers

We may use third-party service providers to operate different parts of our online business, including services relating to:

  • Website hosting and ecommerce infrastructure
  • Payment processing
  • Shipping and logistics
  • Customer communication
  • Website analytics
  • Fraud prevention and security
  • Marketing and advertising, where applicable

These providers may process relevant information according to their services and their own applicable privacy practices.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and improve the shopping experience.

Cookies may also be used by third-party services integrated with our website.

You may be able to control certain cookies through your browser settings. Disabling some cookies may affect certain website functionality.

7. Analytics & Advertising

We may use analytics and advertising technologies to understand how visitors interact with our website, measure website performance and evaluate marketing campaigns.

Where applicable, these services may collect device, browser, interaction or cookie-related information according to their respective privacy practices and applicable requirements.

8. Sharing of Personal Information

We do not intend to sell customers' personal information as a standalone business activity.

Information may be shared where reasonably necessary with service providers involved in operating our business, processing payments, fulfilling orders, delivering products, providing support, maintaining security or complying with legal obligations.

We may also disclose information where required by applicable law, regulation, legal process or lawful government request.

9. Data Security

We take reasonable administrative and technical measures intended to protect information handled through our business.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials, OTPs, passwords, UPI PINs and other confidential information secure.

10. Data Retention

We may retain information for as long as reasonably necessary to:

  • Process and maintain order records
  • Provide customer support
  • Handle returns and refunds
  • Maintain business and accounting records
  • Resolve disputes
  • Prevent fraud
  • Meet applicable tax, regulatory and legal requirements

Retention periods may vary depending on the nature of the information and applicable requirements.

11. Customer Rights & Requests

Depending on applicable law, customers may contact us regarding their personal information, including requests for access, correction or deletion where applicable.

Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention or legitimate business purposes.

Privacy-related requests can be sent to info@wentra.in.

We may need to verify the request before taking action to help protect customer information.

12. Children's Privacy

Our website and services are intended for customers who are legally capable of making purchases or who use the services with appropriate parental or guardian involvement.

We do not knowingly seek to collect personal information from children contrary to applicable law.

13. Third-Party Links

Our website may contain links to third-party websites or services.

Wentra is not responsible for the privacy practices, content or security of independent third-party websites. Customers should review the applicable policies of those services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our services, business practices, technology or applicable requirements.

The latest version will be published on our website with an updated revision date where appropriate.

15. Contact Us

For questions or requests concerning this Privacy Policy or your personal information, contact:

Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW

214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India

Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in