Brand Name: Wentra (wentra.in)

Wentra ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

  • 1.1 Personal Information: When you make a purchase or register an account with us, we collect personal information such as your name, email address, phone number, and shipping address.

    (Note: All online payment transactions are securely processed through our trusted payment gateway partner, Razorpay. We do not store your sensitive credit/debit card details or UPI PINs on our servers).

  • 1.2 Non-Personal Information: We also collect non-personal technical information about your visit to our website, such as your IP address, browser type, operating system, and browsing behavior.

  • 1.3 Cookies: We use cookies and similar tracking technologies to monitor activity on our website and store user preferences to help provide and improve our services.

2. How We Use Your Information

  • 2.1 To Process Transactions: We use your personal information to process and fulfill your orders, including sending emails or SMS notifications to confirm your order status, billing summaries, and shipping updates.

  • 2.2 To Improve Our Services: Non-personal information is utilized to analyze traffic metrics, evaluate customer shopping patterns, and enhance website functionality.

  • 2.3 To Communicate With You: We use your contact details to respond to inquiries, provide customer support, and send updates regarding our services or promotional offers (with opt-out flexibility).

  • 2.4 For Legal Compliance: We may process your data to comply with applicable legal obligations, prevent fraudulent activities, and enforce our terms and conditions.

3. How We Share Your Information

  • 3.1 With Service Providers: We share necessary personal information with verified third-party service providers who execute operations on our behalf, such as payment gateway processing (Razorpay) and courier fulfillment/shipping partners (DTDC, Blue Dart, Delhivery).

  • 3.2 For Business Transfers: In the unlikely event of a corporate merger, acquisition, or asset sale, your personal information may be transferred as part of the business transaction.

  • 3.3 With Your Consent: We may share your data with third parties if you provide explicit prior consent.

  • 3.4 For Legal Reasons: We may disclose your information if mandated by law or in response to valid legal requests by public authorities or cybercrime cells in India.

4. Data Security

We implement a variety of administrative, technical, and physical security measures (including 256-bit SSL encryption) to safeguard your personal data. However, please note that no electronic transmission over the Internet or digital storage mechanism is 100% secure, and while we strive to protect your data, absolute security cannot be guaranteed.

5. Your Choices & Rights

  • 5.1 Access and Update: You can view, access, and update your personal account information at any time by logging into your account profile on wentra.in.

  • 5.2 Opt-Out: You can opt out of receiving promotional and marketing emails by clicking the "Unsubscribe" link positioned at the bottom of any promotional email. Please note transactional emails (like order and shipping confirmations) will continue.

  • 5.3 Cookies Control: You can manage or disable cookies through your web browser settings. Note that disabling cookies may impact certain interactive features and store functionality.

6. Children's Privacy

Our retail services are strictly directed to individuals aged 18 and above. We do not knowingly collect personal information from minors. If we discover that personal data from a child under 18 has been collected, we will take immediate steps to delete such records from our databases.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect shifts in our operational practices or regulatory requirements. Revised policies will be posted directly on this page with an updated revision date.

8. Contact Us

If you have any questions, clarifications, or grievances regarding this Privacy Policy or our data handling procedures, please contact our support desk:

  • Business Name: Wentra

  • Support Email: info@wentra.in

  • Customer Care / Phone: +91 90811 59409

  • Operating Hours: Monday to Saturday: 09:00 AM – 05:00 PM IST

  • Registered Address: 214, Times Trade Center, Canal Road, Punagam, Surat, Gujarat – 395010, India

Thank you for trusting Wentra with your personal information. We value your privacy and remain firmly committed to protecting it.