Welcome to Wentra (wentra.in). By accessing our website, using our services, and purchasing our products, you accept and agree to be bound by the following Terms of Service. Please read them carefully.

1. General Terms

  • 1.1 Acceptance of Terms: By accessing and using Wentra's website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our services.

  • 1.2 Modifications: Wentra reserves the right to modify these terms at any time without prior individual notice. Updates will be posted directly on this page, and your continued use of our services constitutes full acceptance of the revised terms.

2. Shipping Policy Overview

  • 2.1 Shipping Time: Our standard delivery timeframe across India is 4 to 7 business days from the date of order confirmation.

  • 2.2 Shipping Costs: Standard shipping within India is completely Free of Cost for all orders with no minimum purchase requirement.

  • 2.3 Courier Services: We utilize reliable logistics partners such as DTDC, Blue Dart, and Delhivery to ensure your purchases reach you safely.

  • 2.4 Cash On Delivery (COD) Orders: For COD orders, our delivery executive will typically coordinate with you prior to delivery. If you are unavailable, you can arrange for a re-delivery directly with the courier service.

  • 2.5 Delivery Delays: While we strive to meet delivery windows, Wentra is not liable for transit delays caused by unforeseen circumstances, natural disruptions, or carrier bottlenecks.

3. Return, Replacement, and Refund Policy Overview

  • 3.1 Return Policy: We offer a transparent 7-day return and exchange window from the date of delivery. To initiate a return, please contact our support team at info@wentra.in.

  • 3.2 Return Request Standards: If you receive a damaged, defective, or incorrect product, simply contact us within 48 hours with your Order ID and clear photographs. Items sent back without prior return authorization will not be accepted.

  • 3.3 Non-Returnable Items: Certain items cannot be returned, including personalized/custom products, personal care goods, final sale/clearance items, and gift cards.

  • 3.4 Refunds: Once we receive and inspect your approved return, your refund will be processed promptly. Funds will be credited back to your original payment method (or provided bank account for COD orders) within 3 to 5 business days.

4. Warranty

  • 4.1 Warranty Period: Select merchandise may carry up to a 6-month warranty depending on product categories. Please check individual product descriptions for specific warranty applicability and coverage terms.

5. Limitation of Liability

  • 5.1 Operational Limits: To the fullest extent permitted by Indian law, Wentra shall not be responsible for courier transit delays or customer unavailability at the time of delivery. Liability is strictly capped at the actual transaction price paid for the product.

6. Governing Law and Jurisdiction

  • 6.1 Jurisdiction: These terms and conditions are governed by and construed in accordance with the substantive laws of India. Any legal disputes arising herefrom shall be subject to the exclusive jurisdiction of the competent courts located in Surat, Gujarat, India.

7. Contact Information

If you have any questions, concerns, or need further assistance regarding our Terms of Service, please reach out to our support desk:

  • Business Name: Wentra

  • Email: info@wentra.in

  • Customer Care / Phone: +91 90811 59409

  • Operating Hours: Monday to Saturday: 09:00 AM – 05:00 PM IST

  • Registered Office: 214, Times Trade Center, Canal Road, Punagam, Surat, Gujarat – 395010, India