Return & Refund Policy
Last Updated: July 2026
At Wentra, we want customers to have clear information about returns and refunds before making a purchase. This policy explains the eligibility requirements, return process, inspection and refund procedure for purchases made through our official website.
7-Day Return Policy
Wentra offers a 7-Day Return & Refund Policy on eligible products.
A return request must be submitted within 7 days from the date of delivery. Requests received after the applicable return period may not be eligible for return.
Return Eligibility
To be eligible for a return, the product must:
- Be unused, unworn and unwashed.
- Be returned in its original condition.
- Include original tags, labels and packaging, where applicable.
- Include all accessories or components originally supplied with the product.
- Not show signs of use, alteration, damage or misuse after delivery.
Returned products are inspected after they are received by us.
How to Request a Return
To request a return, contact our customer support team within 7 days of delivery.
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Please provide your order number, the product you wish to return and the reason for the return.
Our team will review your request and provide applicable return instructions.
Please do not send a product back without following the return instructions provided by our support team.
Incorrect, Damaged or Defective Product
If you receive an incorrect, damaged or defective product, please contact us within the applicable return period.
We may request photographs or other reasonable information to verify the issue and assist with the resolution.
After reviewing the request, we will provide the appropriate return, replacement or refund option, where applicable.
Return Inspection
Once the returned product reaches us, it will be inspected to verify its condition and return eligibility.
A return may not be accepted if the product:
- Has been worn, washed, altered or used.
- Is damaged after delivery due to customer handling.
- Is missing original tags, packaging or supplied accessories.
- Does not match the product originally supplied against the order.
- Otherwise fails to meet the return conditions stated in this policy.
We will communicate with the customer if a return does not meet the applicable eligibility requirements.
Refund Process
Once an eligible returned product has been received and successfully inspected, the refund will be initiated.
For prepaid orders, refunds will generally be processed to the original payment method, where supported.
For Cash on Delivery orders, our customer support team may request appropriate bank or payment details required to process the refund.
After a refund has been initiated, the time required for the amount to appear in your account may depend on your bank, card issuer or payment service provider.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to process the cancellation if the order has not yet been dispatched. Once an order has been dispatched, cancellation may not be possible and the applicable return process may need to be followed after delivery.
Please refer to our Cancellation Policy for complete information.
Exchange
Where an exchange option is available for a particular product, it will be subject to product availability and applicable eligibility conditions.
If the requested replacement product or variant is unavailable, another resolution such as a refund may be offered where applicable.
Important Information
Returns and refunds apply only to eligible purchases made through our official website:
Customers should review product descriptions, size information, images and other available product details before placing an order.
Product colours may vary slightly due to photography, lighting and individual screen/display settings. Such differences will be considered according to the circumstances of the return request and applicable policy.
Contact Us
For return or refund assistance:
Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW
214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in