Brand Name: Wentra (wentra.in)

At Wentra, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a 7-day free return and refund policy under the following terms:

1. Eligibility for Return and Refund

To be eligible for a return and refund, the following conditions must be met:

  • Timeframe: The return request must be raised within 7 days of receiving your order.

  • Product Condition: Items must be in their original condition, unused, unwashed, and with all original tags, accessories, and packaging intact.

  • Verification: If you receive a damaged, defective, or incorrect item, we request you to share clear photographs of the product within 48 hours of delivery to help us evaluate the issue promptly.

2. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  • Contact our customer service team via email at info@wentra.in or call us at +91 90811 59409.

  • Provide your Order Number, the reason for the return, and clear photos of the product.

  • Once our team reviews and approves your request, we will provide you with a return shipping label and further instructions on how to return the package securely.

3. Return Shipping

  • Free Returns: We are happy to offer free return shipping for all eligible returns within the 7-day window. There are no return shipping charges or restocking fees for our customers.

  • Please use the return shipping label provided by our support team to send the item back to us securely.

4. Processing Time & Refunds

Once we receive your returned item at our Surat warehouse, our quality check team will inspect it and notify you of the approval or rejection of your refund.

  • Prepaid Orders: Approved refunds will be processed within 3 to 7 business days, and the funds will be automatically credited back to your original payment method (Credit Card, UPI, Net Banking, etc.).

  • Cash on Delivery (COD) Orders: For COD orders, our support team will contact you to securely collect your Bank Account or UPI details. The refund will be transferred to your provided account within 3 to 7 business days after the return is approved.

5. Non-Refundable Items

Certain items cannot be returned or refunded, including:

  • Personalized or custom-made products.

  • Items marked as "Final Sale" or "Clearance."

  • Products that have been used, washed, or altered from their original condition.

6. Exchanges

  • If you wish to exchange an item (e.g., for a different size or color), please follow the same return process mentioned above.

  • Once your return is approved and processed, you can place a new order for the desired item on our website.

7. Contact Us

For any questions or further assistance regarding our return and refund policy, please reach out to us:

  • Business Name: Wentra

  • Email: info@wentra.in

  • Phone / WhatsApp: +91 90811 59409

  • Operating Hours: Monday - Saturday: 09:00 AM – 05:00 PM IST

  • Address: 214, Times Trade Center, Canal Road, Punagam, Surat, Gujarat – 395010, India

Thank you for shopping with Wentra!