At Wentra (wentra.in), we are committed to providing you with a seamless and efficient shopping experience. We work with reliable and reputable shipping partners to ensure the safe and timely delivery of your orders right to your doorstep.

1. Delivery Timeframe

  • Standard Delivery: Our standard delivery time for orders is typically 4 to 7 business days from the date of order confirmation.

  • Please note that delivery times may vary slightly depending on your delivery location, product availability, public holidays, and unforeseen external factors. We provide an estimated delivery timeline during the checkout process.

2. Shipping Charges

  • Free Shipping: We are delighted to offer 100% Free Shipping on all orders across India, with no minimum purchase requirement.

3. Order Tracking

To keep you informed about the status of your order, we provide real-time order tracking facilities:

  • Once your order is dispatched from our Surat warehouse, you will receive an email and SMS containing your tracking number (AWB) and a direct link to monitor the progress of your delivery.

4. Delivery Address Requirements

  • Please ensure that you provide accurate and complete delivery information at checkout, including your full address, correct PIN code, and an active contact number.

  • Wentra will not be held responsible for delayed or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

5. Delivery Confirmation

  • Once your order is successfully delivered to the designated address, you will receive a delivery confirmation notification via email and SMS.

6. Shipping Restrictions

  • Currently, we offer shipping services strictly within the boundaries of India. We do not process international orders or ship to addresses outside of India at this time.

7. Lost or Delayed Shipments

  • While we strive for flawless execution, transit issues can occasionally happen. In the rare event of a significantly delayed or lost shipment, please contact our customer support team immediately. We will promptly investigate the issue with our shipping partners and ensure it is resolved to your satisfaction.

8. Returns Due to Non-Delivery

  • If your order cannot be delivered due to incorrect delivery information, customer unavailability, or unjustified refusal to accept the package, the item will be returned to our facility. In such cases, our standard Return & Refund Policy will apply.

9. Contact Us

If you have any questions or concerns regarding our shipping policy or the live status of your order, please do not hesitate to contact our customer support desk:

  • Business Name: Wentra

  • Email: info@wentra.in

  • Customer Care / Phone: +91 90811 59409

  • Operating Hours: Monday to Saturday: 09:00 AM – 05:00 PM IST

  • Registered Address: 214, Times Trade Center, Canal Road, Punagam, Surat, Gujarat – 395010, India

Thank you for choosing Wentra for your online shopping. We look forward to serving you with top-notch service and convenience.