Shipping Policy

Shipping Policy

At Wentra, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand our order processing and delivery timelines.

1. Order Processing Time

All orders are typically processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during high-demand periods may experience slight delays.

Once your order is processed and dispatched, tracking details (if applicable) will be shared.

2. Delivery Timeline

Estimated delivery time is generally 3–7 business days, depending on your location, courier partner availability, and local delivery conditions.

Please note that delivery timelines are estimates and may vary due to:

  • Remote locations

  • Weather conditions

  • Public holidays

  • Courier delays

  • Unexpected operational issues

3. Shipping Charges

Shipping charges (if applicable) will be clearly displayed during checkout before payment confirmation.

From time to time, Wentra may offer free shipping promotions on selected orders or products.

4. Order Tracking

Customers can track their order status through our Track My Order page.

If you face any issue regarding order tracking, please contact our customer support team.

5. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

Wentra shall not be responsible for delays or failed deliveries caused by:

  • Incorrect address details

  • Wrong phone number

  • Incomplete shipping information

Additional shipping charges may apply for re-delivery attempts.

6. Delayed or Failed Deliveries

Although we strive for timely delivery, delays may occur due to circumstances beyond our control.

Wentra is not responsible for delays caused by courier partners, natural events, strikes, public holidays, or unforeseen logistics issues.

7. International Shipping

Currently, Wentra primarily serves customers within India. International shipping availability may vary.

8. Contact Us

For shipping-related questions or assistance, please contact us:

Trade Name: Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Registration Number: 24CWCPA7515G3ZW

📞 Call & WhatsApp: +91 90811 59409
📧 Email: Support@wentra.in

Address:
89-Chamunda Nagar Society, Near Krishna Park Society, Simadagaam, Surat, Gujarat, 395006, India

Support Hours:
10:00 AM to 7:00 PM (IST)
Live Chat Support Available