At Wentra (wentra.in), we understand the importance of providing a secure, transparent, and convenient shopping experience. We offer a wide range of payment options to ensure that you can shop with ease and confidence.

1. Accepted Payment Methods

We offer the following payment options for your convenience:

  • Cash on Delivery (COD): You can choose to pay for your order in cash at the time of delivery right at your doorstep.

  • UPI (Unified Payments Interface): We support all major UPI apps (Google Pay, PhonePe, Paytm, etc.) for quick and secure prepaid transactions.

  • Credit & Debit Cards: We accept Visa, MasterCard, RuPay, and other major domestic and international cards.

  • Net Banking: Use your bank's net banking services to make direct payments from your bank account.

  • EMI (Equated Monthly Installments): You can choose to pay for your purchases in installments using EMI options available through selected credit cards.

2. Secure Prepaid Transactions via Razorpay

All our online prepaid transactions are securely processed through Razorpay, one of India's leading and most trusted payment gateways.

  • Encryption Standards: All payment transactions are protected by advanced SSL encryption and comply with industry-leading security standards.

  • Data Privacy: Your personal and financial information is strictly confidential. We do not store your credit/debit card numbers, UPI PINs, or bank passwords on our servers; all sensitive data is handled directly by Razorpay.

3. Payment Confirmation

  • After completing your order, you will immediately receive a confirmation email and SMS containing your order details and payment summary.

  • For prepaid orders, if the payment is deducted from your account but you do not receive an order confirmation, please reach out to our support team immediately for reconciliation.

4. Refund Timelines & Process

  • For Prepaid Orders: In the event of an approved return or canceled order, the refunded amount will be processed through Razorpay and credited directly back to the original payment method used during purchase. Please allow 3 to 5 business days for the refund to reflect in your account.

  • For Cash on Delivery (COD) Orders: If you return a product purchased via COD, our customer support team will securely request your Bank Account details or UPI ID to process your refund. The amount will be transferred directly to your provided account within 3 to 5 business days after the return inspection and approval.

5. Contact Us for Payment Support

If you face any payment-related issues, transaction failures, or have any billing concerns, please do not hesitate to contact our customer support team for prompt assistance:

  • Business Name: Wentra

  • Email: info@wentra.in

  • Phone / WhatsApp: +91 90811 59409

  • Operating Hours: Monday to Saturday: 09:00 AM – 05:00 PM IST

  • Registered Address: 214, Times Trade Center, Canal Road, Punagam, Surat, Gujarat – 395010, India