Payment Policy
Last Updated: July 2026
At Wentra, we aim to provide customers with a secure, transparent and convenient payment experience. This Payment Policy explains the payment options, payment confirmation, failed transactions, duplicate payments and refund-related payment information for orders placed through our official website.
Accepted Payment Methods
Customers can use the payment methods displayed and available at checkout. Depending on availability, these may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Supported digital payment methods
- Cash on Delivery (COD), where available
The payment methods available for a particular order will be displayed during checkout.
Product Prices & Charges
All applicable product prices and order charges are displayed on the website and during checkout before the customer completes the purchase.
Customers are encouraged to review the final order amount before confirming payment.
Any applicable discounts, taxes, shipping charges or other charges, where relevant, will be reflected during the ordering or checkout process.
Wentra currently offers Free Shipping Across India as stated in our Shipping & Delivery Policy.
Prepaid Orders
For prepaid orders, an order is generally confirmed after the payment has been successfully authorised or received through the available payment system.
Customers may receive an order confirmation through the contact information provided while placing the order.
If payment has been deducted but the order is not confirmed, please contact our customer support team before attempting repeated payments.
Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and serviceable locations.
If COD is available for your order, the option will be displayed during checkout.
Customers should provide accurate contact and delivery information to help facilitate successful delivery.
Failed or Pending Payments
A payment may occasionally show as failed or pending because of issues involving the bank, UPI service, card issuer, payment service provider or network connection.
If an amount is debited but the order is not successfully created, please check with your bank or payment provider and contact Wentra if you require order-related assistance.
Banking systems may automatically reverse unsuccessful transactions according to their applicable processing timelines.
Duplicate Payment
If you believe you have been charged more than once for the same order, contact us with your:
Order number
Registered name/email/phone number
Transaction reference, where available
We will review the order and available payment records and assist accordingly.
For your security, never send your complete card number, CVV, OTP, UPI PIN or internet banking password to Wentra.
Payment Security
Payments made online are processed through the payment methods or payment service providers available through our checkout.
Wentra will never ask customers to provide an OTP, CVV, UPI PIN or banking password through phone calls, WhatsApp or email.
Customers should only make payments through the checkout process available on our official website:
Refunds
Refunds for eligible cancelled or returned prepaid orders are generally initiated to the original payment method, where supported.
For eligible Cash on Delivery orders, our support team may request appropriate bank or payment information required to process the refund.
Refund eligibility is subject to our Cancellation Policy and 7-Day Return & Refund Policy.
Once a refund has been initiated, the time required for the amount to reflect in the customer's account may depend on the bank, card issuer or payment service provider.
Payment Disputes
If you notice an unexpected payment or have a concern regarding a transaction associated with an order placed on Wentra, please contact us.
Providing the order number and transaction reference will help us review the matter.
Customer Support
For payment or order-related assistance, contact:
Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW
214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in