Welcome to Wentra (operated via wentra.in). We maintain absolute pricing transparency and data integrity across every step of your transaction. These Billing Terms and Conditions govern the payment processes, accepted payment methods, and customer security standards on our website.

1. Currency and Inclusive Pricing

  • Currency: All monetary values and transactions across wentra.in are calculated and billed exclusively in Indian Rupees (INR ₹).

  • Taxes Included: The product price displayed on our product pages and catalog is final and inclusive of all applicable statutory taxes, including Goods and Services Tax (GST).

  • No Surcharges: Wentra enforces a strict zero-hidden-fee policy. We do not charge convenience fees, processing fees, or payment gateway surcharges at checkout.

2. Shipping & Delivery Fees

  • Standard Delivery: We provide 100% Free Standard Shipping across all serviceable postal codes in India with no minimum order threshold required.

  • Total Due: The total amount displayed at the final checkout screen represents the exact and only amount you will pay.

3. Accepted Payment Gateways and Methods

Customers can complete purchases through any of the following verified channels:

  • Prepaid Online Payments (Secured by Razorpay):

    • Unified Payments Interface (UPI): Google Pay, PhonePe, Paytm, BHIM, and bank-specific UPI handles.

    • Debit and Credit Cards: Visa, MasterCard, RuPay, Maestro, and American Express.

    • Net Banking: Integrated with all major commercial banks across India.

    • Wallets & PayLater: Supported electronic wallets and verified consumer credit rails.

  • Cash on Delivery (COD): Available for qualifying postal codes across India. Customers can inspect the sealed parcel and pay the exact invoice amount in cash directly to our logistics delivery executive upon arrival.

4. Payment Security & Encryption Standards

  • Encryption Protocols: All checkout communications and transactional payloads are protected using industry-standard 256-bit SSL (Secure Sockets Layer) encryption.

  • Zero Data Retention: Wentra does not store, capture, or access sensitive financial credentials, including CVV numbers, card expiry dates, bank passwords, or UPI PINs.

  • PCI-DSS Compliance: All payment transactions are handled through our accredited payment aggregator (Razorpay), adhering strictly to PCI-DSS Level 1 compliance standards.

5. Invoicing & Transaction Receipts

  • Digital Confirmation: Upon successful payment or Cash on Delivery order authorization, an instant digital receipt is dispatched to your registered email address and mobile phone number.

  • Tax Invoice: A formal GST-compliant commercial invoice detailing itemized values, applicable tax breakdowns, and business registration details is included inside your physical parcel.

6. Payment Failures & Discrepancy Resolution

  • Failed / Deducted Transactions: If your account is debited but the website encounters a session timeout or fails to produce an Order ID, banking networks typically auto-reverse the funds within 5 to 7 working days.

  • Billing Discrepancies: If you notice any unauthorized charge or discrepancy, notify our support desk immediately with your transaction reference number for prioritized manual inspection.

7. Business & Billing Support Contacts

For inquiries related to pricing, refunds, invoices, or payment discrepancies, contact our operational desk:

  • Brand Name: Wentra

  • Support Email: info@wentra.in

  • Customer Care / Phone: +91 90811 59409

  • Operating Hours: Monday to Saturday: 09:00 AM – 05:00 PM IST

  • Registered Address: 214, Times Trade Center, Canal Road, Punagam, Surat, Gujarat – 395010, India