Welcome to Wentra (wentra.in). Below are answers to common questions about our products, ordering, shipping, returns, and payment procedures:

  • 1. How do I place an order?

    Browse our collection, select your desired item, click "Add to Cart", and proceed to checkout. Follow the on-screen steps to enter your shipping details and select your preferred payment method.

  • 2. What payment methods do you accept?

    We accept transparent and secure payment methods across India:

    • Online / Prepaid: Credit Cards, Debit Cards, Net Banking, EMI, and UPI (Google Pay, PhonePe, Paytm).

    • Cash on Delivery (COD): Available across eligible serviceable pin codes with zero additional handling fees.

  • 3. How long will it take to receive my order?

    • Handling & Processing Time: 1 to 2 business days.

    • Transit Time: 3 to 5 business days.

    • Total Estimated Delivery: Orders are typically delivered within 4 to 7 business days across India.

  • 4. What is your return and exchange policy?

    We provide a transparent 7-day return and exchange window from the date of delivery. If you receive a damaged, defective, or incorrect product, or are unsatisfied with your order, we arrange a reverse pickup and issue a full replacement or refund. There are no restocking fees or return shipping charges for eligible returns.

  • 5. What is required to request a return or replacement?

    Simply contact our customer support team within 48 hours of delivery with your Order ID and clear photographs highlighting the defect, damage, or mismatch. Our team will verify the details and initiate your pickup immediately.

  • 6. Can I track my order online?

    Yes. Once your order is dispatched from our Surat warehouse, you will receive an email and SMS with your tracking number (AWB) and a direct link to track your shipment via our logistics partners.

  • 7. What should I do if my shipment is delayed?

    If your shipment exceeds the standard delivery timeframe due to transit delays, please contact our support team immediately at info@wentra.in or call +91 90811 59409. We will follow up with our logistics team to expedite delivery.

  • 8. Do you ship internationally?

    No. Currently, Wentra ships strictly within the Republic of India. We do not provide international shipping services at this time.

  • 9. How can I contact customer support?

    You can reach us through any of the following channels:

    • Business Name: Wentra

    • Email: info@wentra.in

    • Phone / WhatsApp: +91 90811 59409

    • Operating Hours: Monday to Saturday, 09:00 AM – 05:00 PM IST

    • Registered Office: 214, Times Trade Center, Canal Road, Punagam, Surat, Gujarat – 395010, India

  • 10. Is my personal information safe with you?

    Yes. We adhere strictly to data privacy standards. All transactions are encrypted via 256-bit SSL, and payment processing is handled by verified third-party gateways. We never store your debit/credit card numbers or UPI PINs.

  • 11. How do I unsubscribe from promotional communications?

    You can opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email received from Wentra.