At Wentra (wentra.in), we understand that you may occasionally need to cancel an order. We maintain a simple, transparent, and customer-friendly cancellation process.

1. Order Cancellation Window

• You can cancel your order completely free of charge within 12 hours of placing it.

• Cancellation requests must be submitted within this timeframe before warehouse fulfillment and processing begin.

2. How to Request a Cancellation

To request an order cancellation, please contact our support team immediately:

• Brand Name: Wentra

• Support Email: info@wentra.in

• Customer Care / Phone: +91 90811 59409

• Operating Hours: Monday to Saturday: 09:00 AM – 05:00 PM IST

• Registered Office: 214, Times Trade Center, Canal Road, Punagam, Surat, Gujarat – 395010, India

Note: Please include your Order ID along with your registered email address or phone number to ensure swift processing.

3. Orders After Shipment or Window Expiry

• Orders cannot be cancelled once they have been dispatched from our Surat warehouse or after the 12-hour window has expired.

• If your order has already shipped, you may accept delivery of the parcel and subsequently apply for a return or exchange in accordance with our standard Return and Refund Policy.

4. Refund Process for Cancelled Orders

• If your order is successfully cancelled within the permitted 12-hour window, we will process a full 100% refund immediately.

• The refunded amount will be credited back directly to your original method of payment (Prepaid Razorpay gateway or bank account).

• Please allow 3 to 5 business days for the refunded funds to reflect in your bank account or credit card statement, depending on your issuing bank's processing cycles.