Cancellation Policy
Last Updated: July 2026
At Wentra, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how refunds are handled for eligible cancellations.
Order Cancellation Before Dispatch
Customers may request cancellation of an order before it has been dispatched.
To request cancellation, please contact our customer support team as soon as possible and provide your order number.
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
We will confirm whether the order is still eligible for cancellation.
Cancellation After Dispatch
Once an order has been dispatched or handed over to our courier partner, cancellation may no longer be possible.
If you no longer wish to keep the product after receiving it, you may request a return in accordance with our 7-Day Return & Refund Policy, subject to the applicable return eligibility conditions.
How to Request a Cancellation
To request cancellation, contact us with:
- Your order number
- Name used while placing the order
- Registered phone number or email address
- Product you wish to cancel
Please do not share sensitive payment information such as your card number, CVV, OTP, UPI PIN or banking password.
Refund for Cancelled Prepaid Orders
If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method, where supported.
After the refund is initiated, the time required for the amount to appear in your account may vary depending on your bank, card issuer or payment service provider.
Cash on Delivery Orders
If an eligible Cash on Delivery (COD) order is cancelled before dispatch, no payment refund is required because payment has not yet been collected.
If the COD order has already been dispatched, please contact our customer support team for assistance.
Cancellation by Wentra
In uncommon circumstances, Wentra may need to cancel an order due to reasons such as:
- Product becoming unavailable
- Incorrect inventory information
- Payment verification failure
- Incomplete or invalid delivery information
- Delivery location being unserviceable
- Technical or pricing errors affecting the order
If a prepaid order is cancelled by us, the applicable amount paid for the cancelled item or order will be refunded to the original payment method, where supported.
We will make reasonable efforts to inform the customer if an order needs to be cancelled.
Changes to an Order
If you need to change your shipping details, product, quantity or other order information, please contact us before dispatch.
We will try to assist where possible, but changes cannot be guaranteed once an order has been confirmed or processed.
After dispatch, changes to the shipping address or order contents may not be possible.
Returns After Delivery
Order cancellation and product returns are different processes.
If your order has already been delivered, please refer to our 7-Day Return & Refund Policy to determine whether the product is eligible for return.
Need Help?
For cancellation or order-related assistance, contact:
Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW
214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in