Terms And Condition

Terms & Conditions

Welcome to Wentra. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree with any part of these terms, please do not use our website.

1. General Information

Trade Name: Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Proprietorship
Registration Number: 24CWCPA7515G3ZW

Registered Address:
89-Chamunda Nagar Society, Near Krishna Park Society, Simadagaam, Surat, Gujarat, 395006, India

Website: wentra.in

2. Acceptance of Terms

By using this website, placing an order, or accessing our services, you agree to follow these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy.

3. Products & Pricing

We make every effort to display product information, pricing, and images accurately.

However:

  • Product colors may slightly vary due to lighting, screen settings, or photography.

  • Product availability may change without prior notice.

  • Prices are subject to change at any time without notice.

Wentra reserves the right to refuse or cancel orders due to pricing errors, stock unavailability, or suspicious activity.

4. Order Acceptance

After placing an order, customers will receive an order confirmation.

However, order confirmation does not guarantee final acceptance. Wentra reserves the right to cancel or refuse any order due to:

  • Incorrect information

  • Fraudulent transactions

  • Product unavailability

  • Technical or pricing errors

5. Shipping & Delivery

Orders are usually processed within 1–3 business days and delivered within 3–7 business days, depending on location and courier availability.

Delivery delays caused by logistics partners, natural events, holidays, or unforeseen situations are beyond our control.

6. Cancellation Policy

Customers may cancel orders before dispatch.

Once an order is packed or shipped, cancellation requests may not be accepted.

Please refer to our Cancellation Policy page for more details.

7. Return & Refund Policy

Eligible returns are accepted within 14 days from delivery.

Refunds, once approved, are generally processed within 7 business days.

Please read our Return & Refund Policy for detailed eligibility and conditions.

8. Payment Terms

We accept secure payments through trusted payment gateways.

Available payment methods may include:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

Wentra does not store sensitive payment information.

9. Intellectual Property

All website content including text, logos, images, graphics, and branding belongs to Wentra and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

Wentra shall not be held liable for:

  • Delivery delays due to courier services

  • Temporary website interruptions

  • Product color differences caused by screen settings

  • Indirect or incidental damages arising from website usage

11. User Responsibilities

Customers agree to provide accurate information while placing orders and using the website.

Any misuse, fraudulent activity, or violation of these terms may result in account restrictions or order cancellation.

12. Changes to Terms

Wentra reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated terms will be published on this page.

13. Contact Us

For any questions regarding these Terms & Conditions, contact us:

📞 Call & WhatsApp: +91 90811 59409
📧 Email: Support@wentra.in

Address:
89-Chamunda Nagar Society, Near Krishna Park Society, Simadagaam, Surat, Gujarat, 395006, India

Support Hours:
10:00 AM to 7:00 PM (IST)
Live Chat Support Available