Return & Refund Policy
At Wentra, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please read our Return & Refund Policy carefully.
1. Return Eligibility
Customers may request a return within 14 days from the date of delivery.
To be eligible for a return, the product must:
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Be unused and in original condition
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Include original tags, packaging, and accessories (if applicable)
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Not be damaged, washed, altered, or used
Returns may not be accepted for products that do not meet eligibility requirements.
2. Non-Returnable Items
The following items may not be eligible for return:
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Used or damaged products
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Products without original packaging or tags
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Customized or personalized products (if applicable)
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Hygiene-sensitive items (where applicable)
3. Return Process
To request a return, please contact our support team with:
Our team will review the request and provide return instructions.
4. Refund Policy
Once the returned product is received and inspected, eligible refunds will be processed.
Refunds are generally completed within 7 business days after approval.
The refund will be issued to the original payment method used during purchase.
For Cash on Delivery (COD) orders, refund processing may require bank account or UPI details.
5. Damaged, Defective, or Wrong Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Customers may be asked to provide:
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Product images
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Packaging images
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Order details
We will review the case and provide an appropriate resolution.
6. Cancellation & Refund
Orders cancelled before dispatch may be eligible for a full refund.
Once an order has been shipped, cancellation requests may not be accepted.
Please refer to our Cancellation Policy for more details.
7. Return Shipping Charges
In certain cases, return shipping charges may be borne by the customer unless the return is due to a damaged, defective, or wrong product received.
8. Refund Delays
In some cases, banks or payment providers may take additional time to reflect refunds.
If you have not received your refund after the expected timeline, please contact our support team.
9. Contact Us
For return or refund-related assistance, please contact us:
Trade Name: Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Registration Number: 24CWCPA7515G3ZW
📞 Call & WhatsApp: +91 90811 59409
📧 Email: Support@wentra.in
Address:
89-Chamunda Nagar Society, Near Krishna Park Society, Simadagaam, Surat, Gujarat, 395006, India
Support Hours:
10:00 AM to 7:00 PM (IST)
Live Chat Support Available
