Exchange Policy
Last Updated: July 2026
At Wentra, we aim to make the exchange process clear and convenient for our customers. This Exchange Policy explains the eligibility requirements and process for requesting an exchange for products purchased through our official website.
7-Day Exchange Request
Eligible products may be requested for exchange within 7 days from the date of delivery.
Exchange requests submitted after the 7-day period may not be accepted.
Exchange Eligibility
To qualify for an exchange, the product must:
- Be unused, unworn and unwashed.
- Be in its original condition.
- Have original tags and labels attached, where applicable.
- Be returned with its original packaging and accessories.
- Not have been altered, damaged or used after delivery.
- Meet the conditions stated in this Exchange Policy.
All returned products are subject to inspection before an exchange is approved.
Size or Variant Exchange
If you need a different size, colour or available variant, you may contact our customer support team within 7 days of delivery.
Exchange is subject to the requested product or variant being available in stock.
If the requested variant is unavailable, our support team will inform you about the available options, which may include a return and eligible refund according to our Return & Refund Policy.
Wrong, Damaged or Defective Product
If you receive a product that is incorrect, damaged or defective, please contact us within the applicable return/exchange period.
Please provide your:
- Order number
- Details of the issue
- Relevant photographs or other reasonable evidence, if requested
Our team will review the request and provide the appropriate resolution according to the circumstances and applicable policy.
How to Request an Exchange
To request an exchange, contact:
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Please mention your order number, the product you wish to exchange and the reason for requesting the exchange.
Our customer support team will provide the applicable instructions.
Please do not send products to our address without first contacting us and receiving return/exchange instructions.
Product Inspection
After the returned product reaches us, we will inspect its condition.
An exchange may be declined if the product:
- Has been worn, washed or used.
- Has been altered or damaged after delivery.
- Is missing its original tags or applicable packaging.
- Has missing accessories or components.
- Is different from the product originally supplied.
- Does not otherwise meet the exchange eligibility requirements.
Exchange Availability
Approval of an exchange does not guarantee that the requested size, colour or variant will be available.
Exchange orders are subject to current stock availability at the time the original product is received and the exchange is processed.
If the requested replacement is unavailable, we will communicate the available resolution options to the customer.
Returns Instead of Exchange
If you prefer a refund instead of an exchange, or an exchange cannot be completed, please refer to our 7-Day Return & Refund Policy.
Return and refund eligibility will be determined according to the conditions stated in that policy.
Important Information
This Exchange Policy applies to eligible purchases made through our official online store:
Customers are encouraged to carefully check product descriptions, available sizes, colours, images and other product information before completing an order.
Contact Us
For exchange-related assistance:
Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW
214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in