Exchange Policy

At Wentra, customer satisfaction is important to us. If you need a different size, color, or replacement for an eligible product, please review our Exchange Policy carefully.

1. Exchange Eligibility

Customers may request an exchange within 14 days from the date of delivery.

To be eligible for exchange, the product must:

• Be unused and in original condition

• Include original tags, packaging, and accessories (if applicable)

• Not be washed, damaged, altered, or used

Products that do not meet eligibility requirements may not qualify for exchange.

2. Eligible Exchange Reasons

Exchange requests may be accepted for:

• Size issues (subject to availability)

• Color preference (subject to availability)

• Damaged or defective product received

• Wrong product received

All exchanges are subject to product availability.

3. Exchange Process

To request an exchange, customers must contact our support team with:

• Order Number

• Registered Mobile Number

• Reason for Exchange

• Product Images (if required)

Our support team will review the request and provide further instructions.

4. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please report the issue within 48 hours of delivery.

Customers may be asked to share:

• Product images

• Packaging images

• Order details

After verification, an appropriate exchange or resolution will be provided.

5. Exchange Approval

Exchange requests are subject to review and approval.

Wentra reserves the right to decline exchange requests in cases of:

• Used products

• Missing tags or packaging

• Damage caused after delivery

• Requests made outside the exchange period

6. Exchange Shipping Charges

In some cases, shipping charges for exchanges may apply depending on the reason for exchange and service availability.

7. Contact Us

For exchange-related support, please contact us:

Trade Name: Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Registration Number: 24CWCPA7515G3ZW

📞 Call & WhatsApp: +91 90811 59409
📧 Email: Support@wentra.in

Address:
89-Chamunda Nagar Society, Near Krishna Park Society, Simadagaam, Surat, Gujarat, 395006, India

Support Hours:
10:00 AM to 7:00 PM (IST)
Live Chat Support Available