Terms & Conditions

Last Updated: July 2026

Welcome to Wentra. These Terms & Conditions govern your use of our website and purchases made through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions together with the policies referenced on our website.

Please read these terms carefully before placing an order.

1. Business Information

This website is operated by:

Trade Name: Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW

Business Address:
214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India

Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in

2. Use of Our Website

You may use our website to browse products, obtain information and purchase products for lawful purposes.

You agree not to misuse the website, attempt unauthorised access, interfere with its operation or use the website for fraudulent or unlawful activities.

We reserve the right to restrict access where reasonably necessary to protect our customers, website or business.

3. Product Information

We aim to provide clear and accurate information regarding products offered on our website, including descriptions, images, prices, available variants and other relevant details.

Actual product colours may vary slightly because of photography, lighting conditions and differences between device displays.

Customers should carefully review the product description, specifications, size information and available images before placing an order.

4. Product Availability

Products and variants displayed on the website are subject to availability.

In uncommon circumstances, an item may become unavailable after an order has been placed due to inventory discrepancies or other operational reasons.

If we cannot fulfil an ordered product, we will communicate with the customer and provide an appropriate resolution. Any applicable amount paid for an unfulfilled prepaid order will be refunded.

5. Pricing

Product prices are displayed on the respective product pages and during checkout.

We make reasonable efforts to ensure that prices displayed on our website are accurate.

If an obvious pricing or technical error affects an order, we may contact the customer before fulfilment or cancel the affected order. If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

6. Orders

Placing an order does not necessarily mean that the order has been dispatched.

Orders may be subject to payment confirmation, inventory availability, delivery serviceability and other reasonable verification requirements.

Customers are responsible for providing accurate information while placing an order, including their name, contact number, email address and delivery address.

7. Payments

Customers can use the payment methods displayed and available during checkout.

Depending on availability, these may include prepaid payment methods and Cash on Delivery (COD).

Customers should never share confidential information such as their OTP, CVV, UPI PIN or banking password through email, WhatsApp or telephone.

For complete information, please refer to our Payment Policy.

8. Shipping & Delivery

Wentra offers Free Shipping Across India.

Orders are generally processed and dispatched within 1–2 business days, with estimated delivery generally within 4–7 business days after dispatch.

Delivery times are estimates and may vary due to location, courier operations, public holidays, weather, regional restrictions or circumstances outside our reasonable control.

Please refer to our Shipping & Delivery Policy for complete information.

9. Returns & Refunds

Wentra offers a 7-Day Return & Refund Policy for eligible products.

Return requests must be made within the applicable return period and products must satisfy our return eligibility requirements.

Products should generally be unused, unworn and unwashed and returned in their original condition with applicable tags, packaging and accessories.

Refunds for eligible returns are initiated after the returned product has been received and inspected.

Please refer to our Return & Refund Policy for complete conditions.

10. Exchanges

Eligible products may be requested for exchange within the applicable 7-day period, subject to our Exchange Policy and stock availability.

Size, colour or variant exchanges depend on the requested replacement being available.

Please refer to our Exchange Policy for complete details.

11. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. After delivery, an eligible customer may use the applicable return process.

Please refer to our Cancellation Policy for complete information.

12. Failed Delivery

Customers are responsible for providing accurate delivery and contact information.

A shipment may be returned to us if delivery cannot be completed due to circumstances such as an incorrect/incomplete address, customer unavailability, inability to contact the recipient or refusal to accept delivery.

Customers may contact our support team regarding the available options if an order is returned to us.

13. Intellectual Property

Unless otherwise stated, the Wentra name, website content, branding, graphics and other original materials appearing on our website are owned by or lawfully used by Wentra.

You may not reproduce, distribute, modify or commercially exploit protected website content without appropriate permission, except where permitted by applicable law.

Third-party trademarks and intellectual property remain the property of their respective owners.

14. Third-Party Services

Our website may rely on third-party providers for services such as payment processing, website infrastructure, logistics, analytics and other ecommerce functionality.

Your use of certain third-party services may also be subject to the applicable provider's terms and policies.

15. Website Availability

We aim to keep our online store accessible and functioning correctly. However, uninterrupted or error-free access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Wentra will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable Indian law.

17. Fraudulent Activity

We reserve the right to review, hold or cancel orders where we reasonably suspect fraudulent activity, payment misuse, false customer information or other unlawful activity.

Where appropriate, additional verification may be requested before an order is processed.

18. Privacy

Personal information collected through our website is handled according to our Privacy Policy.

Please review the Privacy Policy to understand how information may be collected, used, shared and protected.

19. Changes to These Terms

We may update these Terms & Conditions when reasonably necessary due to changes in our services, business practices, website functionality or applicable requirements.

The latest version will be published on our website.

Changes will apply from the effective or updated date displayed on this page, subject to applicable law.

20. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian law and the rights available to consumers under applicable legislation.

21. Contact Us

If you have questions regarding these Terms & Conditions, an order or any of our policies, contact:

Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
GSTIN: 24CWCPA7515G3ZW

214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India