Track Your Order
Last Updated: July 2026
At Wentra, we want you to stay informed about your order from confirmation to delivery. Once your order has been dispatched, tracking information will be made available where supported by our delivery partner.
How to Track Your Order
Once your order is packed and dispatched, you may receive a tracking ID or tracking link through the contact details provided while placing your order.
You can use the tracking information to check the latest shipment status and estimated delivery progress.
Order Processing & Dispatch
Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.
Your order may show one of the following statuses:
- Order Confirmed – We have successfully received your order.
- Processing – Your order is being prepared for dispatch.
- Dispatched/Shipped – Your order has been handed over to the courier partner.
- In Transit – Your shipment is travelling toward the delivery location.
- Out for Delivery – The courier partner is attempting delivery.
- Delivered – The shipment has been marked as delivered.
Estimated Delivery Time
After dispatch, delivery generally takes approximately 4–7 business days, depending on your location and courier serviceability.
Delivery timelines are estimates and may occasionally be affected by courier operations, public holidays, weather conditions, regional restrictions or other logistical circumstances.
Tracking Not Updated?
Tracking information may not update immediately after your order is dispatched.
Please allow some time for the courier partner's tracking system to register and update your shipment.
If there has been no tracking update for an extended period, please contact our customer support team with your order number.
Haven't Received Your Tracking Details?
If your order has been confirmed but you have not yet received tracking information, it may still be within our 1–2 business day processing period.
If the processing period has passed and you still have not received tracking information, please contact us.
Order Delayed?
If your order has exceeded the estimated delivery period, contact us with:
Order Number
Name used for the order
Registered mobile number or email
Our team will review the available shipment information and assist you.
Incorrect Tracking Status
If tracking shows Delivered but you have not received your package, first check with family members, reception/security staff or others who may have accepted the shipment on your behalf.
If you are still unable to locate the package, please contact us promptly with your order details.
Incorrect Delivery Address
If you notice an error in your delivery address, contact us as soon as possible.
We will try to assist if your order has not yet been dispatched. Once a shipment has been handed over to the courier partner, changing the delivery address may not be possible.
Delivery Support
For order tracking or delivery assistance:
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Please keep your order number ready so we can assist you efficiently.
Important Security Notice
Wentra will never ask you to share your:
OTP • UPI PIN • CVV • Card PIN • Internet Banking Password
Do not share these details with anyone claiming they are required to track an order, complete delivery or process a refund.
Contact Us
Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW
214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in