Customer Grievance & Complaint Resolution

Last Updated: July 2026

At Wentra, we value customer feedback and aim to address genuine concerns in a fair and timely manner. If you experience an issue regarding a product, order, payment, shipping, delivery, cancellation, return or refund, you can contact us using the information below.

How to Raise a Complaint

Customers can submit a complaint or grievance through:

Email: info@wentra.in
Call & WhatsApp: +91 90811 59409

To help us review your concern efficiently, please provide:

  • Your full name
  • Order number, if applicable
  • Registered email address or mobile number
  • Clear description of the issue
  • Relevant photographs or supporting information, where applicable

For your security, please do not share your OTP, CVV, UPI PIN, card PIN or banking password with us.

Issues We Can Assist With

You may contact us regarding:

  • Product-related concerns
  • Incorrect, damaged or defective products
  • Order confirmation or processing
  • Shipping and delivery
  • Order tracking
  • Payment-related concerns
  • Order cancellation
  • Returns and exchanges
  • Refund status
  • Website or account-related concerns
  • Privacy-related requests
  • Other customer service matters

Complaint Resolution Process

After receiving your complaint, our team will review the information provided and may contact you if additional details are required.

We will make reasonable efforts to address customer complaints promptly. The time required to resolve a complaint may vary depending on its nature, courier or payment-provider involvement, product inspection requirements or other circumstances.

Returns & Refund Complaints

For return or refund-related concerns, customers should first review our 7-Day Return & Refund Policy.

Return requests must be submitted within the applicable return period and meet the eligibility requirements stated in that policy.

For an existing return or refund request, please include your order number when contacting us.

Shipping & Delivery Complaints

If your shipment is delayed, incorrectly marked as delivered or has another delivery-related issue, contact us with your order number.

Where necessary, we may review the available tracking information or coordinate with the applicable delivery service provider.

Payment Complaints

If you believe you were incorrectly charged, charged more than once, or your payment was deducted without successful order confirmation, contact us with the relevant order number and transaction reference, where available.

Never send confidential banking credentials such as your OTP, CVV, UPI PIN or password.

Grievance Contact

For customer grievances or complaints, please contact:

Wentra – Customer Grievance Support

Contact Person: NILESH VALJIBHAI ASODARIYA
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409

Address:
214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India

Business Information

Trade Name: Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW
Country: India

Official Website: Wentra.in

Escalation

If you have already contacted our customer support team and believe your concern remains unresolved, reply to the existing communication with your order number and previous complaint details so that the matter can be reviewed further.

Nothing on this page is intended to limit any consumer rights or remedies available under applicable Indian law.