Frequently Asked Questions (FAQ)
Last Updated: July 2026
Welcome to the Wentra FAQ page. Here you can find answers to common questions about ordering, payments, shipping, delivery, cancellations, returns, refunds and exchanges.
1. What is Wentra?
Wentra is an online fashion and apparel store based in Surat, Gujarat, India. Customers can browse and purchase available products through our official website.
Business Type: Sole Proprietorship
Legal Name: NILESH VALJIBHAI ASODARIYA
GSTIN: 24CWCPA7515G3ZW
2. What is the official Wentra website?
Our official online store is:
We recommend placing orders directly through our official website.
3. Do you offer free shipping?
Yes. Wentra provides Free Shipping Across India on orders placed through our official website, subject to serviceability.
4. How long does order dispatch take?
Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.
Processing may take longer during public holidays, festivals, promotional periods or unusually high order volumes.
5. How long does delivery take?
Orders are generally delivered within approximately 4–7 business days after dispatch.
Actual delivery times may vary depending on your location, courier serviceability, public holidays and other logistical circumstances.
6. How can I track my order?
Where tracking is available, tracking information may be provided after your order has been dispatched.
If you need help tracking an order, contact us with your order number:
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
7. Is Cash on Delivery (COD) available?
Cash on Delivery may be available for eligible orders and serviceable locations.
If COD is available for your order, the option will appear during checkout.
8. What online payment methods do you accept?
The payment methods currently available for your order will be displayed during checkout.
Depending on availability, payment options may include UPI, credit cards, debit cards, net banking and other supported online payment methods.
9. Is online payment secure?
Online payments are processed through the payment options and service providers available through our checkout.
For your security, Wentra will never ask you to share your OTP, CVV, UPI PIN or banking password over phone, WhatsApp or email.
10. What is Wentra's return policy?
Wentra offers a 7-Day Return & Refund Policy for eligible products.
Return requests should be submitted within 7 days from the date of delivery and must satisfy the conditions mentioned in our Return & Refund Policy.
11. What condition should a returned product be in?
To qualify for a return, the product should generally be:
- Unused, unworn and unwashed
- In its original condition
- Returned with original tags and labels, where applicable
- Returned with original packaging and accessories
- Free from damage or alteration caused after delivery
All returned products are subject to inspection.
12. How do I request a return?
Contact our customer support team within the applicable 7-day return period.
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Please provide your order number, product details and reason for return.
Our team will provide the applicable return instructions.
13. What if I receive a damaged, defective or incorrect product?
Please contact us within the applicable return period and provide your order details.
We may request photographs or other reasonable information to verify the issue.
After reviewing your request, we will provide an appropriate resolution according to our Return & Refund Policy.
14. How will I receive my refund?
For eligible prepaid orders, refunds are generally initiated to the original payment method, where supported.
For eligible COD orders, our support team may request appropriate bank or payment information required to process the refund.
15. When will my refund be processed?
An eligible refund is initiated after the returned product has been received and successfully inspected.
After we initiate the refund, the time required for it to appear in your account may depend on your bank, card issuer or payment service provider.
16. Can I exchange a product?
Eligible products may be requested for exchange within 7 days of delivery, subject to our Exchange Policy.
Size, colour or variant exchanges are subject to stock availability.
17. Can I cancel my order?
You may request cancellation before your order has been dispatched.
Contact us as soon as possible with your order number. Once an order has been dispatched, cancellation may no longer be possible.
After delivery, eligible products may be returned according to our Return & Refund Policy.
18. Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to correct or change your delivery information.
We will try to assist if the order has not yet been dispatched. Once the shipment has been handed over to the courier, changing the delivery address may not be possible.
19. What if my payment was deducted but my order was not confirmed?
If payment has been deducted but you have not received an order confirmation, avoid making repeated payments immediately.
Check your payment status and contact us with the relevant transaction information.
Never send us your OTP, CVV, UPI PIN or banking password.
20. Can product colours look different in person?
Slight colour differences may occur due to photography, lighting conditions and individual mobile, laptop or monitor display settings.
We aim to display product images and information as accurately as reasonably possible.
21. Do you deliver outside India?
Currently, our stated shipping service is within India. Free Shipping Across India applies to serviceable Indian locations.
22. How can I contact Wentra?
For product, order, shipping, payment, cancellation, return or refund assistance:
Wentra
214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in
Business Information
Trade Name: Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW
Country: India