Delivery Information

Last Updated: July 2026

At Wentra, we aim to provide customers with a smooth and transparent delivery experience. This page explains our order processing, dispatch, estimated delivery timelines, tracking and delivery support.

Free Delivery Across India

We offer Free Shipping Across India for orders placed through our official website.

There is no standard shipping charge for eligible orders delivered to serviceable locations within India.

Order Processing

After your order is successfully confirmed, we generally process it within 1–2 business days.

Order processing includes confirmation, product preparation, quality checks, packaging and handover to the applicable courier partner.

Processing times may occasionally be longer during festivals, public holidays, promotional periods or unusually high order volumes.

Dispatch Time

Orders are generally dispatched within 1–2 business days after successful order confirmation.

Once an order has been dispatched, available tracking information may be shared with the customer.

Estimated Delivery Time

After dispatch, orders are generally expected to arrive within approximately 4–7 business days.

Delivery times may vary depending on:

  • Customer's delivery location
  • PIN code serviceability
  • Courier partner operations
  • Public holidays and festivals
  • Weather or transportation disruptions
  • Regional restrictions
  • Other circumstances affecting logistics

The displayed or communicated delivery date should therefore be treated as an estimate rather than a guaranteed delivery date.

Order Tracking

Where tracking is available, customers may receive tracking information after dispatch.

Please allow some time after shipment pickup for the courier's tracking system to update.

If you need assistance tracking your order, contact us with your order number.

Email: info@wentra.in
Call & WhatsApp: +91 90811 59409

Delivery Locations

We currently deliver to serviceable locations across India.

Delivery availability depends on courier serviceability for the PIN code entered by the customer.

International shipping is not currently included in our stated shipping service.

Delivery Attempts

Courier partners may contact customers using the phone number provided with the order and may make delivery attempts according to their applicable procedures.

Please ensure that your:

Name, complete address, PIN code and mobile number are accurate when placing an order.

Incorrect or incomplete information can cause delays or unsuccessful delivery.

Incorrect Delivery Address

If you notice an error in your delivery address after placing an order, contact our customer support team as soon as possible.

We will try to assist if the order has not yet been dispatched.

Once an order has been dispatched, changing the delivery address may not be possible.

Delayed Delivery

Occasionally, delivery may take longer than estimated because of circumstances such as courier delays, public holidays, weather, transportation issues or regional restrictions.

If your order appears significantly delayed, contact our customer support team with your order number so we can assist with the available shipment information.

Failed or Undelivered Orders

A shipment may be returned to us if delivery cannot be completed because of circumstances such as:

  • Incorrect or incomplete address
  • Customer unavailable during delivery attempts
  • Unable to contact the recipient
  • Delivery location becoming unserviceable
  • Customer refusing to accept the shipment

If your shipment is returned to us, contact our support team regarding the available next steps.

Damaged or Incorrect Delivery

If you receive an incorrect, damaged or defective product, contact us within the applicable return period.

Please provide your order number and relevant details. Photographs or other reasonable evidence may be requested to help us review the issue.

Eligible cases will be handled according to our 7-Day Return & Refund Policy.

Important Delivery Advice

Please inspect your package after receiving it and contact us promptly if there is an issue.

For your security, never share your OTP, UPI PIN, CVV or banking password with anyone claiming it is required to process a delivery or refund.

Customer Support

For delivery or tracking assistance, contact:

Wentra

214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India

Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW

Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in