Authenticity & Quality Assurance
Last Updated: July 2026
At Wentra, we aim to provide customers with clearly presented products and a dependable online shopping experience. Our quality assurance process focuses on checking products before dispatch and providing accurate product information wherever reasonably possible.
Our Quality Commitment
We aim to ensure that products dispatched by Wentra are checked for their general condition and consistency with the order placed.
Our process may include checking:
- Product type and ordered variant
- Size and colour, where applicable
- Visible condition of the product
- Obvious manufacturing defects
- Packaging before dispatch
- Quantity against the confirmed order
Quality Check Before Dispatch
Products may undergo a basic quality check during order processing and packaging.
This helps us identify visible issues before an order is handed over to the courier partner.
Despite reasonable checks, if you receive a damaged, defective or incorrect product, please contact our customer support team within the applicable 7-day return period.
Accurate Product Information
We aim to provide useful and accurate information on our product pages, which may include:
Product Images • Description • Fabric/Material • Colour • Size • Measurements • Available Variants • Care Instructions • Price
Customers should review the complete product information before placing an order.
Product Images
We aim to present product images that reasonably represent the products offered for sale.
However, slight differences in colour may occur because of:
- Photography and lighting
- Screen brightness
- Device display settings
- Fabric texture or finish
- Minor production variations
Please refer to our Size & Color Guide for additional information.
Product Variations
Certain apparel products may have minor variations due to fabric characteristics, printing, embroidery, stitching or manufacturing processes.
For printed or patterned products, the exact placement of motifs or patterns may vary slightly between individual pieces.
Such minor variations can be a normal characteristic of apparel production and do not necessarily indicate a defect.
Packaging
Products are packed with the aim of protecting them during transportation.
If your package arrives visibly damaged or you receive an incorrect or damaged product, please document the condition and contact our support team promptly.
Received a Wrong or Damaged Product?
If there is a genuine issue with your order, contact us within the applicable return period.
Please provide:
- Your order number
- Details of the issue
- Clear photographs where reasonably required
- Any additional information requested to verify the issue
Our team will review your request according to our applicable Return & Refund Policy.
7-Day Return & Refund
Eligible purchases are covered by our 7-Day Return & Refund Policy.
Products returned to Wentra are subject to the eligibility requirements and inspection process described in our Return & Refund Policy.
Customers are encouraged to read the complete policy before placing an order.
Our Commitment to Transparency
We aim to maintain clear information regarding our:
Business Identity • Product Information • Pricing • Payments • Shipping • Returns • Refunds • Customer Support
If you have questions about a product before purchasing, you can contact our customer support team for clarification.
Customer Support
For product or quality-related assistance:
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
When contacting us about an existing purchase, please provide your order number so we can assist you efficiently.
Business Information
Trade Name: Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW
Business Address:
214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in