Shipping & Delivery Policy
Last Updated: July 2026
At Wentra, we aim to provide a clear and reliable shipping experience for customers across India. This Shipping & Delivery Policy explains our order processing, dispatch, delivery, tracking and related procedures.
Free Shipping Across India
Wentra provides Free Shipping Across India on orders placed through our official website.
Customers will not be charged a standard shipping fee unless an additional charge is specifically displayed and communicated before completing the order.
Order Processing & Dispatch
Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.
Business days exclude Sundays, public holidays and other non-working days.
During festivals, promotional periods, high order volumes or circumstances outside our reasonable control, processing may take longer.
Estimated Delivery Time
After dispatch, orders are generally delivered within 4–7 business days, depending on the delivery location and courier service availability.
Delivery timelines are estimates and may vary due to factors such as:
- Delivery location and serviceability
- Courier or logistics delays
- Public holidays or regional restrictions
- Weather or transportation disruptions
- Incorrect or incomplete delivery information
We cannot guarantee an exact delivery date where delays are caused by circumstances outside our reasonable control.
Order Tracking
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Please allow some time after dispatch for the courier tracking system to update.
If you experience difficulty tracking your shipment, contact us at info@wentra.in or +91 90811 59409 with your order number.
Correct Shipping Information
Customers are responsible for providing a complete and accurate shipping address, PIN code and contact number while placing an order.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to modify its delivery address.
Delivery Attempts & Undelivered Orders
Our courier partner may contact you or make delivery attempts at the shipping address provided with your order.
An order may be returned to us if delivery cannot be completed due to an incorrect/incomplete address, customer unavailability, inability to contact the recipient or refusal to accept the shipment.
If an order is returned to us, please contact our customer support team for assistance regarding the available next steps.
Damaged or Incorrect Package
If you receive an incorrect product or notice an issue with your delivered order, please contact our customer support team within the applicable return period.
Provide your order number and relevant information or photographs where reasonably required to help us review the issue.
Eligibility for replacement, return or refund will be determined according to our applicable Return & Refund Policy.
Shipping Coverage
We currently ship to serviceable locations within India.
Delivery availability may depend on whether our courier partners can service the PIN code provided by the customer.
Customer Support
For shipping, dispatch, tracking or delivery-related assistance, contact:
Wentra
214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India
Legal Name: NILESH VALJIBHAI ASODARIYA
GSTIN: 24CWCPA7515G3ZW
Business Type: Sole Proprietorship
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in