Cash on Delivery (COD) Policy

Last Updated: July 2026

At Wentra, Cash on Delivery (COD) may be available as a convenient payment option for eligible orders and serviceable locations across India. This policy explains COD availability, order confirmation, delivery and cancellation requirements.

1. COD Availability

Cash on Delivery (COD) may be available for eligible products, orders and serviceable PIN codes within India.

If COD is available for your order, the option will be displayed during checkout.

COD availability may depend on:

  • Delivery PIN code
  • Courier serviceability
  • Product eligibility
  • Order value
  • Other operational requirements

If COD is not displayed during checkout, it is currently unavailable for that particular order or delivery location.

2. COD Order Confirmation

After placing a COD order, customers may receive an order confirmation through the email address or mobile number provided during checkout.

In certain cases, Wentra may contact the customer to confirm order or delivery information before dispatch.

Please provide a valid mobile number and complete shipping address while placing your order.

3. COD Payment

For a Cash on Delivery order, payment is collected according to the payment options supported by the courier or delivery service at the time of delivery.

Please pay only the final amount shown for your confirmed order.

Customers should not make additional payments requested through suspicious calls, messages or unofficial payment links.

4. Free Shipping

Wentra provides Free Shipping Across India to serviceable locations.

Choosing Cash on Delivery does not change our stated free-shipping policy unless any applicable charge is clearly disclosed to you during checkout before placing the order.

5. Order Processing & Delivery

COD orders are generally processed and dispatched within 1–2 business days after successful order confirmation.

After dispatch, estimated delivery is generally within approximately 4–7 business days, depending on your location and courier operations.

Delivery timelines are estimates and may vary due to logistical circumstances.

6. Accepting Your COD Order

Customers placing COD orders should ensure:

  • The shipping address is complete and accurate.
  • The registered mobile number is active.
  • Someone is available to receive the shipment.
  • The applicable order amount can be paid at delivery using a method supported by the courier.

Courier partners may contact you before attempting delivery.

7. Cancelling a COD Order

If you wish to cancel a COD order, please contact us before the order is dispatched.

Email: info@wentra.in
Call & WhatsApp: +91 90811 59409

Once an order has been dispatched, cancellation may no longer be possible.

Please refer to our Cancellation Policy for complete details.

8. Refusing a COD Shipment

If you no longer require an order, we recommend contacting Wentra as early as possible rather than waiting to refuse the shipment at delivery.

Repeated refusal or misuse of COD orders may result in COD availability being restricted for future orders where reasonably necessary to prevent fraudulent or abusive ordering activity.

9. Failed COD Delivery

A COD shipment may be returned to us if delivery cannot be completed because of:

  • Incorrect or incomplete address
  • Invalid contact information
  • Customer unavailability
  • Recipient cannot be contacted
  • Repeated unsuccessful delivery attempts
  • Refusal to accept the shipment
  • Delivery location becoming unserviceable

If your order is returned to us, please contact customer support regarding the available next steps.

10. Returns for COD Orders

Eligible COD purchases are covered by our 7-Day Return & Refund Policy.

A return request must meet the applicable return conditions and be submitted within the stated return period.

The product will be inspected after it is received by us before an eligible refund is approved.

11. Refunds for COD Orders

Since COD orders are not originally paid through an online payment method, eligible COD refunds may require the customer to provide appropriate bank or payment details for receiving the refund.

Our support team will provide the applicable instructions after the return and refund are approved.

12. Payment & Refund Security

Wentra will never ask you to provide your OTP, CVV, UPI PIN, card PIN or internet banking password to confirm a COD order or process a refund.

Do not share these credentials through phone calls, WhatsApp, email or messages.

If you receive a suspicious payment request claiming to represent Wentra, contact us directly through the contact information published on our official website.

13. Customer Support

For COD, order or payment-related assistance:

Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW

214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India

Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in