Order & Cancellation Information

Last Updated: July 2026

At Wentra, we aim to keep the ordering process simple and transparent. This page explains what happens after an order is placed, how orders are processed, when changes or cancellations may be requested, and what customers should do if they need assistance.

1. Placing an Order

Customers can place orders through our official online store:

Wentra.in

Before completing an order, please review the product details, selected size or variant, quantity, price, shipping address and contact information.

Customers are responsible for providing accurate information during checkout.

2. Order Confirmation

After an order is successfully placed, customers may receive an order confirmation through the email address or mobile number provided during checkout.

An order confirmation generally means that we have received your order. The order will then proceed through processing, payment verification where applicable, inventory confirmation and fulfilment.

3. Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.

During processing, we may:

  • Confirm product availability
  • Verify the ordered product and variant
  • Conduct applicable quality checks
  • Prepare and package the order
  • Arrange shipment with a courier partner

Processing may occasionally take longer during festivals, public holidays, promotional periods or unusually high order volumes.

4. Changing an Order

If you need to change an order after placing it, contact us as soon as possible.

Changes may include:

  • Shipping address correction
  • Contact information correction
  • Size or variant change
  • Quantity-related changes

We will try to assist where reasonably possible, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

5. Cancelling an Order

Customers may request cancellation before the order has been dispatched.

To request cancellation, contact us with your order number:

Email: info@wentra.in
Call & WhatsApp: +91 90811 59409

We will check the current order status and confirm whether cancellation is still possible.

6. Cancellation After Dispatch

Once an order has been dispatched and handed over to the courier partner, cancellation may no longer be possible.

If the product has already been delivered and you wish to return it, eligible products may be returned according to our 7-Day Return & Refund Policy.

7. Prepaid Order Cancellation & Refund

If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will generally be initiated to the original payment method, where supported.

After initiation, the time required for the refund to appear may depend on your bank, card issuer, UPI service or payment provider.

Please refer to our Refund Processing & Timeline page for additional information.

8. Cash on Delivery (COD) Orders

Cash on Delivery may be available for eligible orders and serviceable locations.

If a COD order has not yet been dispatched, you may contact us to request cancellation.

Customers should provide accurate contact and delivery information and should place COD orders only when they intend to accept delivery.

9. Failed Delivery / Returned Shipment

An order may be returned to us if delivery cannot be completed because of circumstances such as:

  • Incorrect or incomplete shipping address
  • Incorrect contact information
  • Customer unavailable during delivery attempts
  • Courier unable to contact the recipient
  • Delivery location becoming unserviceable
  • Customer refusing to accept the shipment

If your shipment is returned to us, contact our customer support team regarding the available next steps.

10. Order Cancelled by Wentra

In uncommon circumstances, we may need to cancel an order because of:

  • Product unavailability
  • Inventory discrepancies
  • Payment verification issues
  • Invalid or incomplete delivery information
  • Unserviceable delivery location
  • Technical or obvious pricing errors
  • Other circumstances preventing fulfilment

If Wentra cancels a prepaid order, the applicable amount paid for the cancelled item or order will be refunded.

11. Order Tracking

Once an order has been dispatched, tracking information may be provided where available.

Orders are generally estimated to arrive within approximately 4–7 business days after dispatch, depending on delivery location and courier operations.

Please visit our Track Your Order and Delivery Information pages for additional details.

12. Need Help With an Order?

When contacting us about an existing order, please provide:

Order Number • Customer Name • Registered Email or Mobile Number

For your security, never share your OTP, CVV, UPI PIN, card PIN or banking password with anyone claiming to represent Wentra.

13. Contact Information

Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW

214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India

Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in