Refund Processing & Timeline
Last Updated: July 2026
At Wentra, we aim to keep our refund process clear and transparent. This page explains what happens after an eligible return or cancellation is approved and how refunds are processed.
1. When Is a Refund Eligible?
A refund may be provided for eligible orders in situations covered by our policies, including:
- An eligible product returned within our 7-Day Return & Refund Policy
- An eligible order cancelled before dispatch
- An incorrect, damaged or defective product where a refund is approved
- An order cancelled by Wentra after payment
- Other cases where a refund is approved according to our applicable policies
All return refunds remain subject to the eligibility conditions stated in our Return & Refund Policy.
2. Return Request
For an eligible return, customers must contact us within 7 days from the date of delivery.
Please provide:
- Order number
- Product details
- Reason for return
- Relevant photographs, where reasonably required
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Our team will review the request and provide applicable return instructions.
3. Return Received & Inspection
Once your returned product reaches us, it will be inspected to confirm that it meets the applicable return conditions.
The product should generally be:
- Unused and unworn
- Unwashed
- In its original condition
- With original tags and labels, where applicable
- With original packaging and supplied accessories
- Free from customer-caused damage or alteration
If the return meets the applicable conditions, it can proceed to the refund stage.
4. Refund Approval
After the returned product has been successfully inspected, an eligible refund will be approved and initiated.
If there is an issue with the returned product that affects refund eligibility, our customer support team may contact you for clarification.
5. Refund for Prepaid Orders
For eligible prepaid orders, refunds are generally initiated to the original payment method, where supported.
For example, a payment made through an eligible card, UPI or other online payment method will generally be refunded through the applicable payment channel.
6. Refund for Cash on Delivery Orders
For eligible Cash on Delivery (COD) returns, there is no original online payment method available for the refund.
Our customer support team may therefore request appropriate bank or payment details necessary to process your refund.
For your security, we will never require your OTP, CVV, UPI PIN or banking password to issue a refund.
7. Refund Processing Time
After an eligible refund has been approved, Wentra will generally initiate the refund within 2–5 business days.
After initiation, your bank, card issuer, UPI provider or payment service provider may require additional time to credit the amount to your account.
Therefore, the final time taken for the refund to appear may vary depending on the payment method and financial institution.
8. Cancelled Order Refunds
If an eligible prepaid order is cancelled before dispatch, the applicable refund will be initiated to the original payment method, where supported.
If Wentra cancels a prepaid order because the product is unavailable or the order cannot be fulfilled, the applicable amount paid for the cancelled order or item will be refunded.
9. Payment Deducted but Order Not Confirmed
If your payment was deducted but your order was not successfully confirmed, the transaction may sometimes be automatically reversed by your bank or payment provider.
If the amount is not reversed within the applicable banking timeline, contact us with your transaction reference and relevant details so we can review the available order/payment information.
10. Refund Not Received?
If we have confirmed that your refund was initiated but you have not received it, please first check with your bank or payment provider.
If you still require assistance, contact Wentra with:
Order Number
Refund/Transaction Reference, if available
Registered Email or Mobile Number
Our team will assist with the available refund information.
11. Important Security Notice
Wentra will never ask for your OTP, CVV, UPI PIN, card PIN or internet banking password to process a refund.
Please do not share these credentials through phone, WhatsApp, email or any other communication channel.
12. Contact Us
For refund-related assistance:
Wentra
Legal Name: NILESH VALJIBHAI ASODARIYA
Business Type: Sole Proprietorship
GSTIN: 24CWCPA7515G3ZW
214, Times Trade Center,
Canal Road, Punagam,
Surat, Gujarat – 395010, India
Email: info@wentra.in
Call & WhatsApp: +91 90811 59409
Website: Wentra.in